Good questions.
Clear answers.
From your first parcel to the final handoff. Find what you need to keep your journey moving.
Getting started
What is Vegaa Terminus?
Vegaa Terminus connects parcel senders with people already traveling between supported cities. Senders and travelers coordinate the journey directly in chat.
Which cities are supported?
Mumbai, Bangalore, Pune, Delhi, and Lucknow. Matching depends on the routes and dates people have posted.
Can I both send and carry parcels?
Yes. Switch between Sending and Traveling in your overview. Your parcels, deliveries, and conversations stay in the same account.
Sending a parcel
How do I choose a traveler?
Post your parcel, open a conversation, and review the traveler’s profile and submitted travel details. The sender selects the carrier from the parcel conversation.
How is the delivery fee calculated?
The estimate takes account of the route, transport mode, weight, dimensions, category, and priority service when selected. Review the estimate when posting and the delivery fee shown when a carrier is selected.
What should I agree before pickup?
Confirm the contents, packaging, pickup location, arrival plans, and recipient instructions in chat. Keep the details in the shared conversation.
Traveling & earnings
How do I find a parcel to carry?
Share your trip with its cities, travel date, transport mode, and available space. Browse parcels on your route, start a conversation, and submit the requested travel details.
When is a delivery complete?
The traveler requests completion after delivery. The sender pays the delivery fee when required and approves completion. Both people can then leave a rating.
How do payouts work?
Add your UPI or bank details in your profile. Delivery earnings and payment records are shown in the product; payouts are processed separately and their status is managed by the team. A recorded delivery fee is not the same as a completed bank transfer.
Tracking & handoff
Is location always live?
Location updates depend on the traveler sharing their location with the app. Check the timestamp of the latest shared update; a missing or old update does not show their current position.
Is there a delivery OTP?
The current delivery flow uses travel details, carrier selection, chat, and sender confirmation. Phone sign-in uses OTP verification. Do not treat phone sign-in verification as proof of parcel handoff.
What if something is wrong?
Discuss the issue in the parcel conversation. If delivery is incomplete, the sender can decline the completion request. Contact support with the parcel details if the issue remains unresolved.
Account & payment
How do I change my profile?
Open your account from the navigation, then use the profile editing controls. You can also add payout details there.
How do I pay for a delivery?
Use the Pay action in the parcel conversation when a delivery fee is due. Checkout is provided by Razorpay. Wait for payment verification before confirming delivery. If confirmation is unclear, check the parcel again before starting another payment.
How do I delete my account?
Use the account deletion controls in your profile or visit the account deletion page for instructions and support contact details.